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Blake Cohen

  • Total activity 169
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Activity overview

Latest activity by Blake Cohen
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    Blake Cohen created an article,

    Holiday Office Closures

    Good afternoon, everyone! The DialSource offices will be closed December 22-25 for Christmas and January 1 for New Year's Day. We'll be here the rest of December and look forward to supporting you ...

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    Blake Cohen created an article,

    Office Closure 11/22-11/25

    Good morning, Hikers. The Dialsource offices will be closed November 22 through November 25 for the Thanksgiving holiday. Normal service will resume November 26. Gobble gobble! 

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    Blake Cohen commented,

    Hi Bradley, if a user clicked Dial multiple times during the slowdown, it's possible that those multiple clicks all got sent at once when the slowdown cleared. If your users are still experiencing ...

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    Blake Cohen created an article,

    Denali Service Announcement 10/5

    Good afternoon, all. The development team has identified an issue that is causing delays with Campaigns launching or ending. They are currently working and will have updates available shortly. The ...

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    Blake Cohen commented,

    Good morning, everyone. Some clients are reporting issues with the UI updating after leaving an automated voicemail this morning. We believe this may be related to some of the maintenance work perf...

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    Blake Cohen created an article,

    Maintenance Window 9/6 9pm-10pm PT

    Good morning, climbers: This evening we will be performing routine maintenance on our infrastructure between 9pm and 10pm Pacific time. Denali will not be available during this window, so no late n...

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    Blake Cohen created an article,

    Denali Service Announcement 9/4

    Good morning, Denali users: This morning, some clients are experiencing an issue where Campaigns don't immediately advance to the next record after a user clicks a Disposition. The dev team is inve...

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    Blake Cohen created an article,

    Denali Service Announcement 8/30

    Good morning, Denali users: We are currently experiencing some system slowdowns that may affect performance for clients. Our dev team is investigating and we will provide updates as soon as they be...

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    Blake Cohen commented,

    Hi Jeremy, that's expected behavior based on the symptoms of this disruption. We've just put a workaround in place, so your users should see improvement shortly if they haven't already! We remain o...

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    Blake Cohen created an article,

    Denali Service Announcement 8/9

    Good morning, everyone:  Rackspace, a service provider we rely on to maintain our service, is currently experiencing a network issue. This has led to service disruptions for their client base, name...